Help Center
Answers about subscriptions, connecting and payments
How to get a MaxVPN free trial account
The free trial account is valid for 1 day and can only be obtained from inside the Android or Windows app.
Buying a subscription
Buy a new subscription in a few steps: email, subscription type and duration, payment. Your subscription username and password are shown on the screen right away.
How to download and install MaxVPN on Android
Installation requirements (Android 8 or later, at least 400 MB of free space), the APK download link, and the steps to install and run the app.
App stops or crashes
If the MaxVPN app on Android closes by itself, freezes, or stops working, follow the steps below in order.
Connecting on iOS
iPhone and iPad connect manually: copy the server address from your user panel and enter it in AnyConnect or OneConnect.
Number of users and devices
The number of simultaneous devices depends on the subscription you bought; data-based subscriptions have no device limit. You can install the app on any number of devices.
Fixing the "Maximum number of logins reached" error in MaxVPN
If you see the message "Maximum number of logins reached": remove extra devices from inside the app, or remove all devices from your subscription.
How to connect MaxVPN on iPhone with AnyConnect
Step-by-step guide to connecting with Cisco AnyConnect on iPhone: copy the server address from your user panel and enter it manually.
How to clear MaxVPN app data on Android
Clearing app data (Clear Data) is only for Android phones and can fix problems such as the app not opening, freezing, or not working properly.
Log out and switch accounts
If you want to log in with a different subscription, first log out of the current account in the app; this guide gives the logout steps for Android and Windows.
How to download and install MaxVPN on Windows
Installing the Windows app: 64-bit Windows 10 and 11 (not 8.1, 8, 7, Vista or 32-bit), downloading from the official page, getting past the "Windows protected your PC" warning, and running the app.
Renewing your subscription
Renewing step by step: the "Renew subscription" tab, looking up your subscription, choosing the duration, paying, and what to do if money was taken but the renewal didn't go through.