Buying a subscription

To buy a new subscription, you enter your email, choose the subscription type and duration, and pay. Your subscription username and password are shown on the screen right away.

Before you start

• Enter an email that is really yours and that you'll remember; if you ever forget your password, you'll recover it with this email. If you already have a subscription and want to continue it, read the renewal guide.
• If you can't connect in the app after buying, try a different server or internet connection in the app; if you still can't connect, chat with online support («پشتیبانی آنلاین»).
• If a VPN is on, turn it off. If the bank page doesn't open, try a different browser (for example, Chrome).

Purchase steps

1. Open the purchase page; the "New subscription" («اشتراک جدید») tab is already selected.
2. Enter your email.
3. Choose the subscription type. For an unlimited subscription, you choose the number of simultaneous users («تعداد کاربر همزمان») and the duration. If the page also shows a "Data-based" («حجمی») option, there you choose the amount of data and the duration (data-based sales are sometimes temporarily closed). If you're not sure, tap the "Help me choose" («کمکم کن انتخاب کنم») button.
4. If you have a discount code, tap "Have a discount code?" («کد تخفیف دارید؟»), enter the code, and select "Apply" («اعمال»).
5. Check the amount in "Your subscription invoice" («صورت‌حساب اشتراک شما»). For a new purchase, a payment gateway fee of 1 to 5 percent is added to the amount.
6. Tap the "Pay and activate subscription" («پرداخت و فعال‌سازی اشتراک») button and complete the payment on the bank page.
7. After paying, don't close the page; wait until you're automatically returned to the site.

After paying

On the "Payment successful" («پرداخت موفق») page you'll see your username and password. Copy them with the "Copy all details" («کپی همه مشخصات») button or write them down. To install the app, see the list of guides.

If something goes wrong

• On the bank page you may see a name other than "MaxVPN"; this is normal.
• If money was taken from your account but you didn't see your username and password, enter the bank's tracking code on the Payment tracking page or chat with online support.