Number of users and devices

How many devices can be logged in to one subscription at the same time depends on your subscription: with an unlimited subscription it's the number of users you bought, and a data-based subscription has no device limit. You can install the app on as many devices as you like; the limit only applies to logging in at the same time.

Unlimited subscription

When you buy, you choose the number of simultaneous users (1-user, 2-user, 3-user, and so on). For example, with a 1-user subscription, only one device can be logged in at any moment; to use another device, first remove one of the active devices.

Data-based subscription

A data-based subscription has no limit on the number of devices. (Data-based sales are sometimes temporarily closed; if the "Data-based" («حجمی») option isn't on the purchase page, it isn't being sold right now.)

Check your subscription's capacity

In the user panel, the Connected devices («دستگاه‌های متصل») section shows how many devices are connected right now and how many devices your subscription allows.

Want more devices?

If you have an unlimited subscription:

1. On the purchase page, tap the Renew subscription («تمدید اشتراک») tab.
2. Enter your username and tap Look up / Show subscriptions («استعلام / نمایش اشتراک‌ها») (if your purchase email is requested, enter it in full).
3. In Number of simultaneous users («تعداد کاربر همزمان»), choose an option with more users and the duration you want.
4. Before paying, check the Your subscription invoice («صورت‌حساب اشتراک شما») section: the amount, your current and new number of users, and the date and number of days after renewal are all shown there.

The remaining days of your current subscription aren't lost: the system converts them for the new subscription, and you see the exact number of days after renewal in that same invoice before you pay. The full price of the new subscription is paid separately. If you don't see the invoice, look up your subscription again a few minutes later.

If it doesn't work

• Seeing the message "Maximum number of logins reached" («تعداد دفعات ورود به حداکثر رسیده»)? Remove one of your active devices: Remove connected devices.
• See an unknown device on your account, or think someone else has access to it? First remove the extra devices, then change your password. Don't give your username and password to people you don't trust.