Renewing your subscription

To renew your subscription, tap the "Renew subscription" («تمدید اشتراک») tab on the purchase page, enter your username or purchase email, choose the subscription and duration, and complete the payment.

Before you start

• Have your subscription username (or the email you bought with) ready.
• If you can't connect in the app after renewing, try a different server or internet connection in the app; if you still can't connect, chat with online support («پشتیبانی آنلاین»).
• If a VPN is on, turn it off. If the bank page doesn't open, try a different browser (for example, Chrome).
• Discount codes are only for buying a new subscription; there is no discount code box when renewing.

Renewal steps

1. Open the purchase and renewal page.
2. At the top of the form, tap "Renew subscription", not "New subscription" («اشتراک جدید»); otherwise a new subscription is created and it won't be added to your current subscription.
3. Enter your username or purchase email and tap the "Look up / Show subscriptions" («استعلام / نمایش اشتراک‌ها») button. If you entered a username, the page also asks for your full purchase email. Your subscription (or the list of subscriptions for that email) is shown; select the one you want to renew.
4. Choose the subscription type and duration. You'll see the final amount in the "Invoice" («صورت‌حساب»). When you renew an unlimited subscription, bonus days are added too, and with a data-based subscription your remaining data isn't lost; if you've used more than your quota, that amount is taken off the new data, and you'll see this in the invoice before you pay. If you switch an over-quota data subscription to unlimited, that amount is converted to days and taken off the purchased days; this is also shown in the invoice before you pay.
5. Tap "Pay and activate subscription" («پرداخت و فعال‌سازی اشتراک») and complete the payment on the bank page.

After paying

• Wait until you're automatically returned to the site, and don't close the page early.
• If your credit doesn't increase in the app, read this guide.
• If money was taken but you weren't returned to the site or the renewal didn't happen, enter your email and the bank's tracking code on the Payment tracking page. Don't contact your bank and don't file a bank dispute; doing so blocks the way to getting your money back.