Fixing the "Maximum number of logins reached" error in MaxVPN

The message "Maximum number of logins reached" («تعداد دفعات ورود به حداکثر رسیده») means your subscription's limit of simultaneous devices is full; remove one of your previous devices from the subscription so the new device can log in. Try method 1 first.

Method 1: Remove one device from inside the app

This method works if you're still logged in on one of your previous devices.

1. On the app's home screen, tap Menu («منو») (four squares).
2. At the top of the screen, tap Settings («تنظیمات») (gear icon).
3. Tap Active devices («دستگاه‌های فعال»).
4. Next to the device you no longer need, tap the red Remove («خارج کردن») button.
5. Log in again on the new device.

If instead of the list you see the message "No active session found" («هیچ نشست فعالی پیدا نشد»):

1. Wait about 30 seconds on the same screen.
2. If the list doesn't appear, close the app completely and open it again; repeat a few times if needed.

Log out («خروج از حساب») does not remove the device from the active devices list. To free up a slot, tap Remove in Active devices.

Method 2: Disconnect a device from the user panel

1. Log in to the user panel.
2. In the Connected devices («دستگاه‌های متصل») section, next to the device you don't need, tap Disconnect device («قطع دستگاه»).
3. Log in again on the new device.

Method 3: Remove all devices

If methods 1 and 2 didn't work, or you don't have access to any of your previous devices, remove all devices at once and then log in again only on the devices you actually use.

1. Open the Remove devices page.
2. Enter your purchase email, subscription username, and current password.
3. Enter the three-digit security code from the image.
4. Tap Remove all devices («خارج کردن همه دستگاه‌ها»).
5. Log in again on the device you want.

If it doesn't work

• Don't have your username or password? Restore subscription.
• Still can't log in? Get help from "Online support" («پشتیبانی آنلاین»).