Help Center
Answers about subscriptions, connecting and payments
Changing your password
To change your subscription password, you enter your purchase email, username, and current password; the new password is shown on the same page and your previous devices are logged out.
I renewed but my subscription time wasn't added
If your subscription time or data didn't increase after renewing: refresh the app, check the expiry date in the panel, and follow up on a payment that wasn't recorded.
How do I connect to MaxVPN?
You need three things: a username, a password, and the app. Steps to connect on Android and Windows, the way to connect on iPhone and Mac, and what to try if you can't connect.
Connecting MaxVPN on Mac with AnyConnect
On Mac, install AnyConnect from the App Store, enter the server address from your user panel, and connect with your subscription username and password.
List of guides
All Help Center guides, grouped by what you want to do: getting started and installing, buying and renewing, account and devices, and app problems.
User panel guide
In the user panel you can see your expiry date, copy the server address, log in to the app with a pairing code without typing your password, see and disconnect connected devices, change your password, and turn on expiry notifications.
Installing and connecting MaxVPN on Android TV
The MaxVPN app on Android TV and Google TV is the same as the Android app and is not on Google Play: install the APK file (with Downloader, a USB flash drive, or by sending it from your phone), and log in with your subscription username and password.
Frequently asked questions
Short answers to the most common questions about connecting, accounts, buying, renewing, and payments, each with a link to the full guide.
Payment failed or the bank page didn't open
The bank page didn't open: turn off your VPN and try a different browser. Money was taken but no subscription: follow up through "Payment tracking"; don't contact your bank.