Frequently asked questions

FAQ 25 views 1405/07/16 (2026-10-08) Rate this article

Short answers to frequently asked questions; for details, open the link next to each answer.

Getting started

How do I connect? Enter your subscription username and password in the MaxVPN app; on iPhone and Mac, use the AnyConnect app. How do I connect to MaxVPN?
Where do I get the app? Android, Windows, and Android TV from this site; for iPhone and Mac, the AnyConnect app.
Do you have a trial account? Yes, for one day and free, only from inside the Android and Windows apps. Trial account

I forgot my username or password. See them again with your purchase email at Restore subscription.
How do I change my password? Inside the user panel or on the change password page. Changing your password
How many devices can connect at the same time? With an unlimited subscription, as many users as you bought; a data-based subscription has no device limit. Number of users and devices
I got the message "Maximum number of logins reached" («تعداد دفعات ورود به حداکثر رسیده»). Remove one of your previous devices. Remove connected devices
What can I do in the user panel? User panel guide

How do I buy a subscription? Buying a subscription
How do I renew? On the purchase page, tap the "Renew subscription" («تمدید اشتراک») tab; your remaining days aren't lost. Renewing your subscription
Do discount codes work for renewals too? No, discount codes are only for buying a new subscription.
The bank page won't open. Turn off your VPN and try a different browser. Payment failed or the bank page didn't open
Money was taken but no subscription. Follow up through "Payment tracking" («پیگیری پرداخت») and don't contact your bank. Payment failed or the bank page didn't open
I renewed but no time was added. I renewed but my subscription time wasn't added

I can't connect. Try a different internet connection and a different server. How do I connect to MaxVPN?
The app closes or freezes. App stops or crashes

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