I renewed but my subscription time wasn't added

If your subscription time or data didn't increase in the app after you paid for a renewal, first refresh the app, then check the date and data in your user panel; if nothing changed there either, follow up on the payment.

Step 1: Refresh the app

1. Close the app completely (on Android, also from the recent apps list).
2. Wait a few seconds and open it again.
3. If nothing changed, log out and log back in once.

Step 2: Check the user panel

1. Log in to the user panel (don't have your password? Restore subscription).
2. Check the expiry date and, if you have a data-based subscription, the remaining data.

• If the date or data has changed: the renewal went through and the app just hasn't refreshed yet; do step 1 again.
• If it hasn't changed, or you're not sure what it was before: follow up on the payment with step 3.

Step 3: Follow up on the payment

Option 1: The payment tracking page

1. Open Payment tracking.
2. Enter the email you used when buying and the payment tracking code (on the receipt or the bank SMS).
3. Keep the request code that starts with MB and check its status at Request tracking.

Option 2: Online support

Send these to Online support («پشتیبانی آنلاین»):

• Your subscription username or purchase email
• A full screenshot of the payment receipt or the bank SMS about the deduction
• The amount and approximate time of the payment

A screenshot of your account or card statement alone isn't enough, because it usually only shows the date and amount.

Don't contact your bank and don't file a bank dispute or refund request; this stops or complicates MaxVPN's review and refund of your money. Follow up through option 1 or 2 first.