Help Center
Answers about subscriptions, connecting and payments
Technical support
App stops or crashes
If the MaxVPN app on Android closes by itself, freezes, or stops working, follow the steps below in order.
Fixing the "Maximum number of logins reached" error in MaxVPN
If you see the message "Maximum number of logins reached": remove extra devices from inside the app, or remove all devices from your subscription.
How to clear MaxVPN app data on Android
Clearing app data (Clear Data) is only for Android phones and can fix problems such as the app not opening, freezing, or not working properly.
Log out and switch accounts
If you want to log in with a different subscription, first log out of the current account in the app; this guide gives the logout steps for Android and Windows.
Changing your password
To change your subscription password, you enter your purchase email, username, and current password; the new password is shown on the same page and your previous devices are logged out.