Privacy Policy
Last updated: 9 October 2026
۱ Scope of this policy
This policy explains how data is used across the MaxVPN website, subscription purchases and renewals, the user panel, connections and support. The service operator is responsible for processing the data made available to us through these services. External services, such as payment gateways, have their own privacy policies.
۲ Account and service data
Data associated with the service is used to provide subscriptions, manage accounts and connections, handle orders, provide support and maintain security. It includes:
- Your email address and account and subscription details, to provide and recover access and communicate about your subscription.
- Session and IP information associated with your account and connections, to view and manage sessions, request device logout and resolve login or connection issues; subscription status and usage are also used to apply the purchased plan.
- Order information, payment amount and status and transaction data received from the gateway, to complete purchases, track payments, process refunds and handle payment disputes.
- Information you send through forms or support, such as contact details, message content and attachments, to handle your request.
- Technical website data, such as your IP address, browser and device information and activity on this website, for site operation, support, troubleshooting and security.
Session information is distinct from the content of your communications. Active session visibility and session management controls are provided so you can manage access to your account.
۳ Payments and subscription messages
You enter the details needed for bank payment on the official gateway or bank page. Order data and transaction responses are recorded in our systems to track purchases and handle payments. Do not send your card PIN, one-time payment password or CVV2 in support messages.
Your registered email is used to send subscription credentials and related messages, including reminders. Use the unsubscribe option in a reminder email or contact support to stop reminder emails.
۴ Cookies and browser settings
Cookies and browser local storage are used to maintain login, language and appearance preferences and support continuity. You can manage or clear them in your browser settings; blocking them may affect some website features.
۵ Access and external services
Authorized staff and the service providers we use may access data to perform tasks related to the service. These services include payments, email delivery, form delivery, support communications and technical and security services. Depending on the provider's location, data may be processed outside your country.
We do not sell or rent users' data. Disclosure to legal authorities is subject to applicable legal requirements.
۶ Retention and deletion requests
Not all account, session, order and support data is automatically deleted, and some may remain after a subscription ends. Logging out or disconnecting a connection does not erase all associated data. Contact support to request deletion or information about retained data.
Deletion requests are reviewed in light of the data held, legal obligations and order or payment matters. Ending access, deleting an account and completely erasing records are different requests.
۷ Account controls and your rights
Use the user panel to manage active sessions and your connection password. Use support chat or the contact page to request access, correction, deletion or exercise other rights available under applicable law. Account ownership may need to be verified before information is provided or changed. Requests are reviewed in accordance with applicable legal requirements.
If you are dissatisfied with how a request is handled, contact support again; your right to approach competent authorities under applicable law remains unaffected. Parents or legal guardians may also contact support about data a child has provided to the service.
۸ Security, updates and contact
We apply security measures to protect the service and data. Keep your connection password confidential and do not include sensitive information in support messages. Send security issue reports through support.
The current policy is published on this page with its update date. Changes to data processing and any required notice or consent are subject to applicable law. This policy does not limit your mandatory rights.